Refund and return
- We will fully refund within 3 to 5 working days from application date if the order received is damaged/defect and is non-replaceable. We will not accept any complaint of any order after 5 (FIVE) days from the date of delivery of the order.
- We will not accept any type of damage/defective, seal broken or wrong product from customers for return /refund of products
- If you have ordered multiple items, you can initiate a return/refund for any individual item.You must return the order in original and proper packaging.
- Refund request for your order will be honored as following :
- 100% Refund : If request received before the order is dispatched and payment done via Bank Transfer.
- 97.5% Refund : If request received before the order is dispatched and payment done via Payment Gateway. Payment Gateway fee will be deducted as they won’t refund their fee after the transaction is successful. Checkout their policy here.
- 90% refund – If request received after the order is dispatched.
- No Refund : If the item is delivered and you no longer need/require the item although the item is working perfectly.
TERMS AND CONDITIONS
These Terms sets forth the terms and conditions that apply to the sale and purchase of the products between POONAMCOMPUTERS.IN Online and you. Change in law or changes in POONAMCOMPUTERS.IN Online business may require changes to be made to the Terms from time to time (“Revised Terms”). As such, POONAMCOMPUTERS.IN Online encourages you to review the Terms and any other terms and conditions periodically for any such changes. It is your responsibility to carefully read, agree with and accept the terms or any other terms and condition.
You agree that POONAMCOMPUTERS.IN Online makes no warranty as to the accuracy, comprehensiveness, or correctness of any Product(s) on the Website https://POONAMCOMPUTERS.com/ (“Website”) and provides all Product(s) on an “as is” basis.
The products/services and information displayed on the Website is an “invitation to offer” to the public at large. Your order for purchase constitutes your “offer” which shall be subject to acceptance or rejection by POONAMCOMPUTERS.IN Online and shall further subject to the terms and conditions as listed below. All accepted offers shall be fulfilled by POONAMCOMPUTERS.IN Online. If you have supplied your
valid email address or contact number, POONAMCOMPUTERS.IN Online will notify you by email or through SMS (as the case may be) as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Acceptance of your order will take place upon dispatch of the Product(s) ordered. No act or omission of POONAMCOMPUTERS.IN Online or POONAMCOMPUTERS.IN prior to the actual dispatch of the Product(s) ordered will constitute acceptance of your offer.
- We ship throughout India across all locations served by reputed courier companies.
- When you place order we processed your order, you will receive an e-mail with the details of the processing your order time to time they are packed and handed over to our trusted delivery partner.
- Our delivery partners deliver the package to you. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
- Delivery will not be redirected/ redelivered to any other address without extra charges. We will attempt delivery of the items only once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no re-delivery may be possible.
- Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package after your order is dispatched.
- We dispatch most orders the estimated shipping time (in business days i.e. excluding public holidays and Sundays). In case a reputed courier does not cover a particular remote location then we will send the consignment by speed through the Indian Postal Services, which may take 1-2 weeks depending upon the location, we will send you an email containing the details of the order placed by you.
- Cash on Delivery (COD) Service is not available.
- Any kind of delay in shipment by courier company PC online is not responsible. Disputes (if any) are subject to the jurisdiction of Court in Mumbai, India only.